Last Updated: September 12, 2026
FireDamageUSA.com ("we," "us," or "our") operates the website located at FireDamageUSA.com (the "Site") and the associated 24/7 telephone routing infrastructure (the "Service"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or place a phone call through our network.
Please read this Privacy Policy carefully. By accessing the Site or utilizing our calling Service, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
We collect information about you in two primary ways: information you provide directly to us and information collected automatically through your use of our Site and telephone infrastructure.
A. Information You Provide Voluntarily
If you choose to interact with our contact forms, emergency service requests, or interactive features, we may collect:
* Name
* Phone number
* Email address
* Physical property address / Mailing address
* Details regarding your property damage or insurance claim
B. Information Collected Automatically via Telephone Infrastructure
When you dial any telephone number hosted on FireDamageUSA.com, our third-party call-tracking and routing systems (such as Ringba) automatically collect:
* Your inbound phone number (Caller ID)
* The geographic location, city, and state associated with your area code or mobile cell tower
* The date, time, and exact duration of the phone call
* The specific webpage URL you were viewing when you initiated the call
C. Information Collected Automatically via the Website
Like most website operators, we collect non-identifying information that your browser makes available whenever you visit our Site. This includes:
* Internet Protocol (IP) address
* Browser type and version
* The pages of our Site that you visit, the time spent on those pages, and other diagnostic data
* Device type (e.g., mobile smartphone vs. desktop computer)
2. HOW WE SHARE YOUR INFORMATION (CALL ROUTING DISCLOSURE)
FireDamageUSA.com is an independent lead generation network. We do not perform physical restoration work. To provide you with the emergency assistance you request, we securely transmit your telephone connection and metadata to third parties.
* Real-Time Dispatch Routing: When you place a call to our 1-888 lines, our software uses your area code to instantly route your live phone call to an independent, third-party local restoration company, regional contractor, or nationwide affiliate network capable of servicing your geographic area.
* No Spam/No Sale Policy: We do not sell, rent, or lease your phone number or personal information to multi-vertical marketing brokers or unrelated telemarketing databases. Your information is shared strictly with the property restoration providers assigned to your emergency request.
3. MANDATORY CALL RECORDING DISCLOSURE
To maintain strict service quality standards, verify exact billing benchmarks with our affiliate networks, and maintain legal records of consumer service requests, all inbound and outbound telephone calls routed through FireDamageUSA.com are recorded and monitored.
By placing a phone call to any number displayed on FireDamageUSA.com, you provide your explicit, informed consent to have your conversation monitored and recorded. If you do not consent to this tracking, please do not utilize our phone routing Service.
4. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, pixels, and web beacons to analyze site traffic, optimize our informational articles, and improve your user experience.
* Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function optimally.
* Analytics: We use third-party analytics tools (such as Google Analytics) to monitor website behavior. These services track how long users stay on our local city pages and which links they click.
5. TCPA & TELEMARKETING COMPLIANCE CONSENT
By submitting your information via any form on this Site, or by manually dialing our automated telephone lines, you provide your express written consent to be contacted by FireDamageUSA.com and its affiliated local service companies.
This contact may be established via live operators, automated telephone dialing systems (ATDS), interactive voice response (IVR) platforms, or SMS text messages regarding your property restoration request. You acknowledge that consent is not a required condition to purchase any local restoration services. You may revoke your consent or request to opt-out of future communications at any time by contacting us directly.
6. DATA SECURITY
The security of your information is highly important to us. We utilize industry-standard data transmission protocols and secure routing software to safeguard your metadata. However, please remember that no method of transmission over the Internet or method of telephonic routing is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or change our Privacy Policy at any time. Any modifications will become effective immediately upon being posted to this URL page. Your continued use of the Site or our call routing Service after we post any modifications will constitute your acknowledgment of the changes and your consent to abide by the modified policy.